Privacy Policy
Last Updated: September 14, 2026
Razorbill Junk Removal (“Razorbill Junk Removal,” “Razorbill,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information you provide when visiting our website, requesting junk removal services, requesting an estimate, scheduling a service, or communicating with us.
This Privacy Policy explains what information we collect, how we use it, how we may share it with service providers, and the choices available to you. By using our website or requesting our services, you acknowledge the practices described in this Privacy Policy.
1.Information We Collect
When you use our website, request a quote, schedule services, contact us, or otherwise interact with Razorbill Junk Removal, we may collect information including: Name, Phone number, Email address, Service address, Information about your junk-removal project, Information about items or materials you want removed, Photos uploaded for an estimate, Scheduling and appointment information, Communications between you and Razorbill Junk Removal, Payment and transaction information, Other information you voluntarily provide. We may also automatically collect certain technical information when you visit our website, such as browser type, device type, IP address, pages visited, referring website, and general website interaction information.
2.Photos Submitted for Estimates
Customers may upload photographs of items or materials they would like Razorbill Junk Removal to remove. These photographs may be used to evaluate the project and assist with preparing an estimate. Customer-submitted project photographs are not used for advertising, marketing, social media, Google, Yelp, or other promotional purposes without separate authorization.
3.How We Use Information
Razorbill Junk Removal may use information we collect to: Respond to quote and estimate requests, Evaluate junk-removal projects, Prepare estimates, Schedule appointments, Confirm appointments, Send scheduling and ETA information, Provide customer service, Communicate regarding requested services, Process payments and transactions, Perform junk-removal services, Follow up regarding requested services, Send service-related SMS messages when appropriate consent has been provided, Send marketing and promotional SMS messages when separate marketing consent has been provided, Improve our website and services, Maintain business records, Analyze website performance, Support advertising and marketing activities, Prevent fraud or unauthorized activity, Comply with applicable laws and legal obligations.
4.SMS/Text Messaging
Service and Informational Messages: Razorbill Junk Removal may provide customers with the option to receive text messages regarding services they have requested. Depending on the consent provided, service-related messages may include: Quotes and estimates, Scheduling information, Appointment confirmations, Appointment reminders, ETA and arrival updates, Customer-service communications, Other information directly related to a requested service. Marketing Messages: Customers may separately choose to receive marketing and promotional text messages from Razorbill Junk Removal. Marketing messages may include: Special offers, Discounts, Promotions, Seasonal offers, Information about Razorbill Junk Removal services. Marketing SMS consent and service-related SMS consent are collected separately. SMS Consent: Providing a telephone number does not by itself constitute consent to receive SMS messages. SMS consent is optional and is not required to request a quote, receive an estimate, purchase services, or use our website. Where SMS consent is requested, customers must affirmatively select the applicable SMS consent checkbox. Customers may request a quote without consenting to SMS messages. Message frequency varies. Message and data rates may apply. You may opt out of SMS messages at any time by replying STOP. For assistance, reply HELP or contact Razorbill Junk Removal at: Team@RazorbillJunkRemoval.com
5.Mobile Information and SMS Consent
Razorbill Junk Removal does not sell, rent, or provide customer mobile phone numbers or SMS opt-in information to third parties or affiliates for their own marketing or promotional purposes. SMS consent information is specific to Razorbill Junk Removal and is not sold, rented, transferred, or provided to another company for that company's independent marketing purposes. Customer information may be processed by service providers that assist Razorbill Junk Removal with business operations, including website hosting, customer relationship management, communications, payment processing, scheduling, and other services necessary to operate our business. These service providers process information on behalf of Razorbill Junk Removal and are not authorized to use SMS opt-in information for their own independent marketing purposes. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
6.Phone Calls
Razorbill Junk Removal may communicate with customers by telephone regarding requested services. Phone communications may include: Quote and estimate follow-ups, Appointment confirmations, Scheduling, ETA and arrival information, Customer service, Other communications related to requested services. Depending on the circumstances, communications may be made by Razorbill employees or through automated communication technologies. Where required by applicable law, Razorbill Junk Removal will obtain appropriate consent before making automated, prerecorded, or AI-assisted calls. Customers may request that Razorbill stop contacting them through a particular communication method by contacting us directly.
7.Service Providers
Razorbill Junk Removal may use third-party service providers to help operate our business. These providers may assist with: Website hosting, Customer relationship management, SMS and communications, Scheduling, Payment processing, Website functionality, Business administration, Analytics, Advertising and marketing technology. These providers may process information on our behalf when reasonably necessary to provide their services. Razorbill Junk Removal does not authorize service providers to use customer SMS opt-in information for their own independent marketing or promotional purposes.
8.Google Services
Razorbill Junk Removal may use Google services and technologies, including Google Analytics, Google Ads, Google Tag Manager, Google Search Console, and related Google advertising or analytics technologies when enabled on our website. These technologies may help us: Understand website traffic, Measure website performance, Understand how visitors interact with our website, Improve our website, Measure advertising performance, Deliver or evaluate advertising. Google may collect and process information according to its own policies and applicable privacy settings. Razorbill Junk Removal does not provide customer mobile phone numbers or SMS opt-in information to Google for Google's own SMS marketing purposes.
9.Artificial Intelligence and Automated Tools
Razorbill Junk Removal may use artificial intelligence and automated technologies to assist with certain business functions. For example, we may use AI tools to analyze photographs of junk-removal projects and assist with estimating the type or volume of materials shown. Customer photographs may be analyzed for the purpose of evaluating a junk-removal project and assisting with an estimate. Razorbill Junk Removal does not intentionally provide customer names, telephone numbers, service addresses, or other directly identifying customer information to AI tools for these photo-analysis purposes. As Razorbill introduces additional automated communication or AI-assisted customer-service technologies, those technologies may process information necessary to provide the requested service and will be used in accordance with applicable privacy and communications requirements.
10.Cookies and Website Technologies
Our website may use cookies, pixels, tags, scripts, and similar technologies to operate the website, understand website usage, improve performance, analyze traffic, and support advertising. You may be able to control certain cookies through your browser settings or other available privacy controls. Disabling certain cookies may affect website functionality.
11.How We Share Information
Razorbill Junk Removal does not sell or rent customer information. We may share information when reasonably necessary with service providers that help us operate our business, including providers involved in: Website hosting, Customer management, Communications, Payment processing, Scheduling, Analytics, Website functionality, Business operations. We may also disclose information when reasonably necessary to comply with legal obligations, respond to lawful requests, protect our rights, prevent fraud or abuse, or protect the safety of our customers, employees, or business. Customer mobile phone numbers and SMS opt-in information are not sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.
12.Data Retention
Razorbill Junk Removal retains customer information for as long as reasonably necessary to: Provide and support services, Communicate with customers, Support returning customers, Maintain business and transaction records, Resolve disputes, Enforce agreements, Comply with tax, accounting, legal, or other obligations. When information is no longer reasonably necessary for these purposes, Razorbill Junk Removal may delete, anonymize, or securely dispose of it where appropriate.
13.Information Security
Razorbill Junk Removal takes reasonable administrative, technical, and organizational measures to protect customer information against unauthorized access, use, alteration, disclosure, or destruction. However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
14.Your Privacy Choices
You may contact Razorbill Junk Removal regarding questions or requests concerning your personal information, subject to applicable law and legitimate business requirements. You may also opt out of SMS messages at any time by replying STOP to an applicable Razorbill text message. For assistance with SMS communications, reply HELP.
15.Children's Privacy
Our website and services are not directed toward children under the age of 13. Razorbill Junk Removal does not knowingly collect personal information from children under 13.
16.Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business, services, technology, or applicable legal requirements. When we update this Privacy Policy, we will update the “Last Updated” date at the beginning of the policy.
17.Contact Us
If you have questions about this Privacy Policy or how Razorbill Junk Removal handles personal information, contact us at: Razorbill Junk Removal San Antonio, Texas Email: Team@RazorbillJunkRemoval.com Phone: 210-405-5761