Terms of Service
Last Updated: September 15, 2026
Welcome to Razorbill Junk Removal. These Terms of Service (“Terms”) govern your use of our website, quote forms, communication services, and junk removal services. By accessing or using our website or requesting our services, you agree to these Terms. If you do not agree with these Terms, please do not use our website or services.
1.About Razorbill Junk Removal
Razorbill Junk Removal provides junk removal, hauling, cleanout, and related services in San Antonio, Texas and surrounding service areas. Our services may include residential and commercial junk removal, furniture removal, appliance removal, construction debris removal, garage cleanouts, property cleanouts, and other hauling or removal services. Service availability may vary depending on location, project requirements, materials, access, volume, weight, disposal requirements, and other circumstances.
2.Quotes and Estimates
Any pricing displayed on our website, provided through our online tools, communicated through text messages, emails, phone calls, or otherwise provided before an on-site evaluation is considered an estimate or starting price only unless expressly identified as a final confirmed price. Actual pricing may vary based on factors including, but not limited to, final volume of materials, type and weight of items, labor required, accessibility, stairs, elevators, long carries or difficult access, disassembly or additional labor, special handling or disposal requirements, location and travel requirements, and changes to the project after an estimate is provided. Submitting a quote request does not guarantee a specific price or appointment. Razorbill Junk Removal reserves the right to provide a final project-specific price before work begins.
3.Scheduling and Appointments
Appointment times may be provided as scheduled times or estimated arrival windows. Scheduling an appointment does not guarantee an exact arrival time. Circumstances such as traffic, weather, previous jobs, equipment issues, or other unforeseen events may affect arrival times. We may contact customers regarding appointment confirmations, scheduling, reminders, ETA or arrival updates, and other service-related communications.
4.Customer Responsibilities
Customers are responsible for providing accurate information when requesting a quote or scheduling services. Customers should disclose any information that may affect the work, including the location of the items, approximate quantity or volume, difficult access, stairs or elevators, large or unusually heavy items, hazardous or restricted materials, and special property access requirements. Customers are responsible for ensuring that Razorbill Junk Removal has reasonable permission to access the property and remove the requested items.
5.Items We May Not Accept
Certain materials may be restricted, prohibited, hazardous, or subject to special disposal requirements. Razorbill Junk Removal may decline to remove materials that cannot legally or safely be transported, handled, or disposed of. This may include certain hazardous materials, chemicals, explosives, biohazardous materials, illegal substances, or other restricted items. If we determine that an item cannot be safely or legally removed, we may refuse removal of that item.
6.Website and Quote Forms
Our website may allow customers to submit information to request estimates or services. Information submitted through our website should be accurate and complete. Submitting a quote request does not create a service contract or guarantee that Razorbill Junk Removal will accept or perform the requested work. Photos submitted through our quote forms may be used to evaluate the customer's project and prepare an estimate. For information about how personal information and submitted photos are handled, please review our Privacy Policy.
7.SMS and Text Messaging
Razorbill Junk Removal may offer SMS/text messaging for customer communications. Providing a telephone number does not by itself constitute consent to receive SMS messages. Customers may request a quote, receive an estimate, purchase services, or use our website without consenting to SMS marketing or other optional SMS communications. Where SMS consent is requested, consent is obtained through a separate, optional, unchecked consent checkbox or another legally compliant opt-in method. Service and Non-Marketing Messages: Customers who separately opt in to service-related SMS messages may receive messages concerning quotes and estimates, scheduling, appointment confirmations, appointment reminders, ETA or arrival updates, customer service, and other communications directly related to requested services. Marketing Messages: Customers who separately opt in to marketing SMS messages may receive promotional communications such as special offers, discounts, promotions, service announcements, and other marketing communications from Razorbill Junk Removal. Marketing consent is separate from service-related SMS consent. SMS consent is not a condition of purchasing any goods or services, requesting a quote, or receiving an estimate. Message Frequency and Charges: Message frequency varies depending on the customer's interactions with Razorbill Junk Removal and the type of messages for which the customer has provided consent. Message and data rates may apply. Opting Out: Customers may opt out of SMS messages at any time by replying STOP to a text message. After receiving an opt-out request, we will process the request in accordance with applicable requirements. Customers may receive a final confirmation message regarding their opt-out where applicable. Help: For assistance with SMS messages, reply HELP or contact Razorbill Junk Removal using the contact information provided below. Carriers are not liable for delayed or undelivered messages.
8.SMS Consent and Mobile Information
Razorbill Junk Removal respects the privacy of customers who provide their mobile phone numbers and SMS consent. Razorbill Junk Removal does not sell, rent, or provide customer mobile phone numbers or SMS opt-in information to third parties or affiliates for their own marketing or promotional purposes. Mobile information and SMS consent information will not be shared with third parties for their independent marketing or promotional purposes. We may use service providers and contractors that assist us with business operations, such as website hosting, customer relationship management, payment processing, customer communications, scheduling, and other services necessary to operate our business. These service providers may process information on our behalf to provide those services, but they are not authorized to use customer SMS opt-in information for their own independent marketing or promotional purposes. For additional information about our handling of personal information, please review our Privacy Policy.
9.Phone Calls
Razorbill Junk Removal may communicate with customers by telephone regarding requested quotes, estimates, appointments, scheduling, customer service, ETA or arrival information, and other service-related matters. Where permitted by law, communications may be made by a member of our team or through automated communication technology. Where applicable, Razorbill Junk Removal will obtain any consent required by law before making automated, prerecorded, or AI-assisted calls, Consent to receive telephone calls is separate from consent to receive SMS marketing messages unless expressly stated otherwise in a separate consent disclosure.
10.Payment
Customers may be required to pay for services according to the pricing and payment terms communicated before or during the service. Prices may change when the scope of work changes or additional work, volume, labor, disposal, or other project requirements are identified. Customers are responsible for paying agreed charges for services performed.
11.Cancellations and Changes
Customers should contact Razorbill Junk Removal as soon as possible if they need to cancel or reschedule an appointment. Cancellation, rescheduling, or other fees may apply when disclosed to the customer before the applicable service. Razorbill Junk Removal reserves the right to reschedule or cancel a service when circumstances prevent us from safely or reasonably completing the work.
12.Property and Access
Customers are responsible for providing reasonable access to the items and areas from which materials are to be removed. Razorbill Junk Removal is not responsible for delays caused by inaccessible items, undisclosed conditions, blocked access, or circumstances outside our reasonable control. Customers should identify valuable, fragile, or personal belongings that should not be removed before our crew begins work.
13.Website Content
We make reasonable efforts to provide accurate information on our website. However, website content, pricing examples, service descriptions, availability, photographs, and other information may change without notice. Website information is provided for general informational purposes and does not necessarily constitute a binding offer or contract.
14.Third-Party Services
Our website and business operations may use third-party services such as website hosting, customer relationship management, payment processing, analytics, communication platforms, scheduling tools, and other technology providers. Use of those services may be subject to the applicable provider's own terms and policies. Additional information about third-party services and information collected through them is provided in our Privacy Policy.
15.Intellectual Property
Unless otherwise stated, content appearing on the Razorbill Junk Removal website, including logos, branding, text, graphics, photographs, designs, and other materials, belongs to or is used by Razorbill Junk Removal and may not be copied, reproduced, modified, distributed, or commercially used without permission.
16.Prohibited Use
You agree not to use our website or services to violate applicable laws or regulations, submit false or misleading information, interfere with the operation of our website, attempt to gain unauthorized access to our systems, upload malicious software or harmful content, abuse our communication systems, or use our website for fraudulent or unlawful purposes.
17.Limitation of Liability
To the extent permitted by applicable law, Razorbill Junk Removal will not be responsible for indirect, incidental, special, consequential, or other damages arising from the use of our website or services, except where such limitations are prohibited by law. Nothing in these Terms is intended to waive rights or protections that cannot legally be waived.
18.Changes to These Terms
Razorbill Junk Removal may update these Terms from time to time. When changes are made, the updated version will be posted on this page with a revised “Last Updated” date. Your continued use of our website or services after changes are posted constitutes acceptance of the updated Terms to the extent permitted by law.
19.Privacy Policy
Our collection, use, and protection of personal information is described in our Privacy Policy. You can review our Privacy Policy at: https://razorbilljunkremoval.com/privacy-policy
20.Contact Us
Razorbill Junk Removal San Antonio, Texas Phone: 210-405-5761 Email: Team@RazorbillJunkRemoval.com
Questions about our terms?
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